From: Anne XXXX
Date:07/01/2015 1:54 PM (GMT-05:00)
Subject: Dragon review
In transitioning to a paperless veterinary medical record system, we came to appreciate Business Technology Insight’s product Dragon Medical software specifically marketed to veterinarians. At my practice we use Cornerstone’s software. While we liked going paperless, the amount of data that needed to be entered to ensure efficient and complete records became overwhelming. At the end of each working day we spent many more hours writing records. Initially, we purchased Dragon Naturally Speaking but we learned that there were very few medical/technical words that were programmed into this software. To make the software more efficient, we took the time to enter the technical words into the software program. However, we quickly became frustrated because the software could not remember the terms imputed. In addition, Dragon Naturally Speaking frequently crashed Cornerstone and we would loose our
In researching a better product, we learned about Business Technology Insight and Dragon Medical software. We learned that BTI added a supplemental veterinary vocabulary to its product and this held considerable appeal for us. The doctors in my practice have been very pleased with this product since the opportunity to dictate medical records saves us about 30-50% of the time it takes to type them. An additional benefit to using Dragon Medical is that it is compatible with Cornerstone and we experience no crashing. Another big advantage to using this product is the technical support that is made available to those who use it. Once you purchase Speaking there is not only a training session but also much additional support offered as one learns to use the product. In addition, any questions we have about using the product are addressed quickly and efficiently when we call for support. Shawn, a technical support expert, consistently asks us for recommendations in an effort to improve the product, and he is diligent and conscientious about adding veterinary terminology to the software making it more user friendly for the veterinary community. We purchased our Dragon Medical from in the fall of 2014. As we continue to use the product, we have learned that there are many ways to make dictation efficient. For example, temples can be created that expedite record keeping. We would encourage our colleagues to look into Business Technology Insight’s veterinary product.